Returns and Exchanges

We will gladly accept returns or exchanges for online purchases within 14 days of delivery. We will not honor returns after the 14-day time limit. Please return merchandise with original tags and packaging, unwashed, unused, and without alterations. All exchanges will be processed as a return. Please place a new order online and return the original item to us for a full refund.

All returns or exchanges must be authorized by HOUSE NO.23. Please send your return request to with your order number and list of items you would like to return. Upon receipt of a confirmation email, pack the merchandise in the original package if possible and send pre-paid and insured to:

Attn: Returns (or Attn: Exchanges)
3123 Stevely Avenue
Long Beach, CA 90808

When your return is received, we will credit the card used to make the original purchase. House No.23 will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. Most refunds post within 72hrs.

We will only accept returns of items purchased from House No.23 items purchased from a 3rd party retailer must be returned through their channels.

Always feel free to if you have any questions, comments, or concerns. We appreciate any feedback you may have.